Supanida Jennings
TiriVelo UX Case Study cover page showing the TiriVelo Inc logo, project title, author Supanida Jennings, and angled phone mockups of the provider mobile experienceProblem Statement: TiriVelo is an early-stage pet care marketplace. The provider-side experience lacked validated research, creating risks around earnings transparency, trust, and usability.My Process: Five phases - Research and Validation, Scope Alignment, Mobile Design, Experience Mapping, Accessibility and Iteration.User Research Findings: Trust and continuity drive retention; Platforms must provide infrastructure not just matching; Control retains high-quality providers.
Mobile Design: Edit Availability with persistent calendar and color-coded status bars, editing panel, edit time slot, and time selection with 5-minute increments.Mobile Design continued: Earnings section with sticky timeframe control and tips support; Booking Summary with proactive screen consolidation.
Experience Mapping: Detailed provider journey flow diagram showing Dashboard, Schedule, Message, and Profile navigation with color-coded dependency paths.
Gaps Revealed Through Mapping: Pet Owner Profile with sticky header and scrollable pets; Pet Profile with emergency-ready medical access and document links.Review Component with clickable owner name and progressive disclosure; Provider Feedback capability proposed for future trust and accountability.
Key Learnings and Growth: Set accessibility standards early, turn ambiguity into structure, sequence work intentionally, use mapping as a gap-finder, lead without a title.
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